miss_s_b: DreamSheep/Matrix icon (DreamSheep: Matrix)
[personal profile] miss_s_b
My mum is having a weird firefox problem. It crashes when she tries to look at a shopping basket on any internet shopping site. It totally shuts itself down and you get the "firefox has encountered a problem" thing. Two virus checkers have found no threats, and my instinct is it's something she's done to the security settings. The problem is that mum is not the most computer literate person in the world, and trying to get her to describe the problem was difficult enough; trying to get her to tell me if she's clicked a security option will be impossible...

I have checked everything I can think of, and Mat can't think of anything. Have any of you lot got any ideas?

Date: Tuesday, May 11th, 2010 03:10 pm (UTC)
innerbrat: (thing)
From: [personal profile] innerbrat
I can't help with diagnosis, but I can offer a possible solution to 'getting her to describe the problem'.

Date: Tuesday, May 11th, 2010 03:18 pm (UTC)
innerbrat: (sheep)
From: [personal profile] innerbrat
OH. You mean she's a PARENT. You'd think I'd know this, I have two of my own.

Sorry, no idea.

(Hahah, that's you in thirty years *ducks*)

Date: Tuesday, May 11th, 2010 03:27 pm (UTC)
innerbrat: (Default)
From: [personal profile] innerbrat
Crap, it was. I'm sorry.

FIREFOX problems

Date: Tuesday, May 11th, 2010 04:15 pm (UTC)
From: (Anonymous)
Is she using the latest version of FIREFOX?

Some people with crashing problems have solved them by upgrading. If her version is really old it may be an incompatibity problem with the latest webpage software.

Some tech information on common crashes at this webpage

http://kb.mozillazine.org/Firefox_crashes

Edis



Date: Tuesday, May 11th, 2010 03:19 pm (UTC)
karohemd: by LJ user gothindulgence (Default)
From: [personal profile] karohemd
Have you opened the site yourself on your computer/connection and added something to the shopping basket? Might be a problem with the site.

Date: Tuesday, May 11th, 2010 03:28 pm (UTC)
innerbrat: (thing)
From: [personal profile] innerbrat
Is it the https: connection?

Date: Tuesday, May 11th, 2010 03:33 pm (UTC)
innerbrat: (thing)
From: [personal profile] innerbrat
I tried some goodle searches and I keep being sent back to this blog post. Internet fail.

Can I assume you've tried disabling all add-ons?

(Sorry about the 'is it plugged in?' questions)

Date: Tuesday, May 11th, 2010 03:39 pm (UTC)
innerbrat: (thing)
From: [personal profile] innerbrat
My weird searches are even throwing things up like saved passwords causing issues. IDEK.

Date: Tuesday, May 11th, 2010 03:32 pm (UTC)
karohemd: by LJ user gothindulgence (Default)
From: [personal profile] karohemd
Very odd.

Date: Tuesday, May 11th, 2010 03:50 pm (UTC)
From: [identity profile] crustofthegrouch.blogspot.com
That's really odd, could be a java add on, when Firefox upgrades I don't believe that gets updated. I've had problems like that before, when there are different versions of add-ons in use.

Date: Tuesday, May 11th, 2010 03:57 pm (UTC)
From: [personal profile] heartroutine
I was having that exact problem on my last computer, and on this one when I first installed everything. In both cases it was actually a fault with one of the memory sticks.

Does your mum get any random restarts or blue screens?

Firefox Down

Date: Tuesday, May 11th, 2010 06:52 pm (UTC)
From: (Anonymous)
I don't have any details but IO read on a webmaster forum Firefox foundation were screaming that they were coming under cyber attack today.

That would explain a lot. If it doesn't clear up visit me at http://greenteeth.blog.co.uk and leave a personal message with details of the problem and I'll see what I can find out.

Someone said upgrade to latest version. That's a good idea if the machine and operating system will support it.

Good luck, Ian Thorpe

Date: Tuesday, May 11th, 2010 07:39 pm (UTC)
From: [personal profile] bagpuss
To discover where the problem is I would be tempted to suggest 2 things, disable all add ons and delete all cookies and/or install another browser to see if the problem goes away and it is does it definitely a firefox problem rather than a problem with settings external to firefox

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