Help me oh internets, you're my only hope!

[miss_s_b]

My mum is having a weird firefox problem. It crashes when she tries to look at a shopping basket on any internet shopping site. It totally shuts itself down and you get the "firefox has encountered a problem" thing. Two virus checkers have found no threats, and my instinct is it's something she's done to the security settings. The problem is that mum is not the most computer literate person in the world, and trying to get her to describe the problem was difficult enough; trying to get her to tell me if she's clicked a security option will be impossible...

I have checked everything I can think of, and Mat can't think of anything. Have any of you lot got any ideas?

Comments

[miss_s_b]

I have tried all that and found that the only solution is to visit mother's house and get her to show me. Part of the problem is that she uses technical terms wrongly, and gets offended when you tell her that a word doesn't mean what she is using it to mean.

[innerbrat]

OH. You mean she's a PARENT. You'd think I'd know this, I have two of my own.

Sorry, no idea.

(Hahah, that's you in thirty years *ducks*)

[miss_s_b]

Oh Cthulhu, that last line was below the belt. Anyway, my dad reckons Mat is turning into her to save me the bother.

[innerbrat]

Crap, it was. I'm sorry.

FIREFOX problems

[(Anonymous)]

Is she using the latest version of FIREFOX?

Some people with crashing problems have solved them by upgrading. If her version is really old it may be an incompatibity problem with the latest webpage software.

Some tech information on common crashes at this webpage

http://kb.mozillazine.org/Firefox_crashes

Edis