Help me oh internets, you're my only hope!

[miss_s_b]

My mum is having a weird firefox problem. It crashes when she tries to look at a shopping basket on any internet shopping site. It totally shuts itself down and you get the "firefox has encountered a problem" thing. Two virus checkers have found no threats, and my instinct is it's something she's done to the security settings. The problem is that mum is not the most computer literate person in the world, and trying to get her to describe the problem was difficult enough; trying to get her to tell me if she's clicked a security option will be impossible...

I have checked everything I can think of, and Mat can't think of anything. Have any of you lot got any ideas?

Comments

[karohemd]

Have you opened the site yourself on your computer/connection and added something to the shopping basket? Might be a problem with the site.

[miss_s_b]

It's not just one site, it's all shopping sites. You can add things to baskets fine, but as soon as you try to look at baskets, boom, it dies.

[innerbrat]

Is it the https: connection?

[miss_s_b]

No, cos I'm fine on Gmail.

[innerbrat]

I tried some goodle searches and I keep being sent back to this blog post. Internet fail.

Can I assume you've tried disabling all add-ons?

(Sorry about the 'is it plugged in?' questions)

[miss_s_b]

I haven't actually disabled ALL, no, although I have tried the likely candidates. Will give that a go.

[miss_s_b]

Still does it with all add-ons disabled

[innerbrat]

My weird searches are even throwing things up like saved passwords causing issues. IDEK.

[miss_s_b]

Thanks for being a sounding board anyway.

* hug *

[karohemd]

Very odd.