Call Centre Hell
Thursday, November 3rd, 2011 04:29 pm![[personal profile]](http://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
miss_s_b
So we're on the final stretch of moving house now, and that means ringing up to change address with lots of people. Singled out for how well they did with this are Smile bank (as usual - their customer service is always awesome); Joe at BBC magazines for Holly's doctor who magazine, and Leroy at Yorkshire Water. All of these dealt with me in a friendly and efficient manner, and were speaking like human beings.
Singled out for how awful they were are Virgin media, where the poor girl on the other end had to stick to a script even though we both knew it wasn't helping, and tv licensing, where nobody answered the phone at all, and the automated person told me that I wouldn't be recieving any confirmation by any other means, I just had to take her automated word for it that my address had been changed successfully. Seriously, TV Licensing people, when I'm risking a thousand pound fine if my details are wrong, I want to check and double check that everything is correct, not go through an automated system and then not get written confirmation.
Singled out for how awful they were are Virgin media, where the poor girl on the other end had to stick to a script even though we both knew it wasn't helping, and tv licensing, where nobody answered the phone at all, and the automated person told me that I wouldn't be recieving any confirmation by any other means, I just had to take her automated word for it that my address had been changed successfully. Seriously, TV Licensing people, when I'm risking a thousand pound fine if my details are wrong, I want to check and double check that everything is correct, not go through an automated system and then not get written confirmation.
no subject
Date: Friday, November 4th, 2011 10:49 am (UTC)