Because why not make it public?
Every night this week the bus I take into Bradford from work in order to then get another bus which gets me home has disappeared off the Metro "your next bus" service about an hour before I am due to catch it. EVERY SINGLE NIGHT. Not catching this bus means that rather than being home half an hour before my daughter's bedtime, I get home half an hour AFTER my daughter's bed time. And it has happened every night this week.I wonder if I'll get a reply? The twitter person is very sweet, but they're unable to do anything more than say "sorry". I'm at the point where that's not good enough any more.
Normally it happens once or twice a week and I can deal with that, it's part of the tribulations of using public transport. But every night? No, that's not good enough.
The service is the xxx [place] to [place], and I catch it at stop number xxxxxxxx